Effective Date: September 2, 2025
Last Updated: November 10, 2025
Introduction
Welcome to The Premium Rx (“we,” “our,” or “us”).
We are a licensed, non-sterile 503A compounding pharmacy based in California that provides prescription fulfillment, custom compounded medications, and home delivery and shipping services. Protecting your privacy and safeguarding your personal and health information is a top priority. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website thepremiumrx.com, communicate with us, or receive our pharmacy services.
Information We Collect
We may collect the following types of information:
Personal Information
- Name, address, phone number, and email address
- Date of birth and gender
- Payment and billing information
Health Information (Protected Health Information or “PHI”)
- Prescription details and medication history
- Prescriber information
- Allergies, medical conditions, and other clinical data necessary to fill your prescription
Technical Information
- Browser type, IP address, and device data
- Cookies or analytics data (to improve website experience
We collect this information only when necessary to provide our pharmacy services or as required by law.
How We Use Your Information
Your information is used for legitimate business and healthcare purposes, including:
- Business Associates to safeguard and maintain record keeping
- Processing and filling prescriptions
- Communicating with you and your prescriber
- Coordinating delivery or shipment of your medications
- Maintaining accurate pharmacy and patient records
- Complying with legal and regulatory obligations (e.g., California Board of Pharmacy, HIPAA, DEA)
- Improving our website, services, and patient experience
We do not sell your personal or health information.
How We Protect Your Information
We follow all applicable HIPAA (Health Insurance Portability and Accountability Act) and California Consumer Privacy Act (CCPA) requirements.
Our safeguards include:
- Secure, encrypted data transmission (SSL/TLS)
- Restricted access to patient records
- Regular staff training on privacy and security
- HIPAA-compliant email and cloud systems
- Secure data disposal procedures
Disclosure of Information
We may share your information only as necessary:
- With your prescriber or healthcare provider for treatment coordination
- With insurance companies (if applicable) for reimbursement purposes
- With courier/delivery services for order fulfillment
- With regulatory agencies when required by law
- With service providers who assist in website hosting, payment processing, or communication — all bound by confidentiality agreements
We do not disclose your information to third parties for marketing purposes without your consent.
Your Rights
Under HIPAA and California law, you have the right to:
- Inspect and receive a copy of this Notice upon enrollment or upon request
- Request access to your records
- Request corrections or updates to your information
- Request restrictions on how your data is shared
- Receive an accounting of disclosures of protected health information
- Receive notification if affected by a breach of unsecured protected health information
- File a complaint if you believe your privacy rights have been violated
Cookies and Website Analytics
Our website may use cookies or analytics tools to understand visitor behavior and improve user experience. These do not collect or store personal health information. You can adjust your browser settings to refuse cookies if you prefer.
Updates to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” at the top of this page reflects the most recent update. We encourage you to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
The Premium Rx
5409 Central Ave Ste 19
Newark, CA 94560
Phone: 650-396-6830
Toll Free: 1-888-377-2558
Fax: 650-396-6831
Email: info@thepremiumrx.com
By receiving this Notice, I acknowledge that a copy of the Notice of Privacy Practices is available for my review and a copy of this Notice is available upon request and that The Premium Rx reserves the right to change the terms of this notice and that I will be notified of any amendments.
